A Reddit post incorrectly took portions of our Terms of Service out of context, which only pertain to content provided to Vultr on our public mediums (community-related content on public forums, as an example) for purposes of rendering the needed services – e.g., publishing comments, posts, or ratings. This is separate from a user’s own, private content that is deployed on Vultr services.
Since our inception, Vultr has been committed to upholding and adhering to the strictest data privacy and protection standards across the world (including HIPAA, GDPR, and DPDPA). Our customers own 100% of their content.
We value the feedback we receive from our customers, and we want to assure you that Vultr claims no rights to your content. Vultr has never claimed any rights to, used, accessed, nor allowed access to or shared your content, other than as may be required by law or for security purposes.
Section 12.1(a) of our ToS, which was added in 2021, ends with "for purposes of providing the Services to you." This is intended to make it clear that any rights referenced are solely for the purposes of providing the Services to you.
In order to simplify and further clarify our ToS, we are removing the following sentence from Section 12.1(a) of our ToS (and the cross-reference in Section 12.3(a)):
"You hereby grant to Vultr a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your User Content, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, and otherwise use and commercialize the User Content in any way that Vultr deems appropriate, without any further consent, notice and/or compensation to you or to any third parties, for purposes of providing the Services to you.”
Vultr takes data privacy and protection of customer data seriously and is a well-established leader in global infrastructure, security, and compliance. For more information, please see https://www.vultr.com/legal/compliance/.
Additionally, we are taking this feedback into consideration during our ToS review cycle and will provide more clear language wherever possible. Additional updates will be published soon.
